Made-to-Order FAQ

Questions before ordering? Here’s a quick guide to ordering something made just for you.

How long will my order take?

Allow up to 10 business days for printed items or up to 14 business days for embroidered items. If your order includes any embroidery, allow up to 14 business days for the whole order. Turnaround begins when your order and payment are received. Business days exclude weekends and holidays. Shipping time is separate from production time. Contact us before ordering if you need your order for a specific event.

Will I receive a design proof?

For a custom design, contact us before ordering to confirm whether a proof is included and how approval will work. If a proof is provided, carefully check the design, spelling, names, numbers, and placement before approving it. Ask about corrections before giving approval.

Can every item be personalized?

Personalization options depend on the item. Read the individual product description for restrictions, and ask us if you’re unsure. Where the Personalization Add-On is offered, add one for each item you want personalized and complete all requested details. Double-check spelling: personalization is made exactly as entered.

How do I choose the right size?

Review the product’s sizing information or size chart, where provided. Compare measurements with a similar item you already own rather than relying only on your usual size. If measurements are missing or you’re between sizes, contact us before ordering. Custom items cannot be returned, so checking fit first matters.

Can I pick up my order or have it shipped?

Review the pickup and shipping options available at checkout. Shipping time is separate from production time. For pickup, wait for your ready-for-pickup email before collecting your order. Contact us if you need help choosing a pickup location or confirming shipping details.

Can I cancel or change an order?

Our current refund policy requires cancellation within four hours of ordering to help ensure production has not started. Contact us immediately with your order number to request cancellation. For changes to size, spelling, or design, contact us immediately so we can check what is still possible.

Can I return a custom item?

Under our current refund policy, custom items are made per order and cannot be returned. If there is an error with your order, notify us immediately. The policy provides a replacement at no cost as soon as possible and requires the incorrect item to be returned. Our shipping policy states that customers pay return shipping. Please contact us for return instructions. See our refund policy and shipping policy.

How do I contact you?

Email kasha@creationsbykasha.com, call or text 218-576-4533, or use the website chat. You can also visit our Contact page. Include your order number for order questions, or the product name and your question before ordering.